What Are We Doing to Protect You?    New Protocol for COVID-19

COVID-19 Response

How Gene's Heating & Cooling is Handling COVID-19

At Gene's Heating & Cooling, we take the safety of our customers and our staff seriously. While this is true every day, it’s especially important in this time of heightened concern. Because our services play a vital role in maintaining health, safety, and comfort in our vast service area, we will be remaining open during this time. But, you can rest assured that we’re taking steps to minimize the impact of COVID-19.

Below you will find a brief outline of our plan for addressing the virus. If you need service, please call our main line at 715.568.2455.

How Gene's Heating & Cooling is Working to Protect You

Per the CDC and WHO guidelines, we are making some changes to our normal operating procedures. We will also be adopting rigorous cleaning protocols during the outbreak. While these adjustments may seem inefficient or awkward, they’re necessary to ensure the health of those we serve.

  • Staff Care: Any employees showing symptoms will be asked to remain home until medically clear.
  • Scheduling Questions: When you call to make an appointment, our office team will ask if anyone in your home has had a fever, has been diagnosed with COVID-19 or has been exposed to the virus. Please note that answering “yes” to any of these will not automatically disqualify you from service. It will just allow our staff to be properly equipped with masks and gloves before entering your home.
  • Sanitization: Our trucks come stocked with disinfectant sprays and sanitizing wipes. After completing a job, your technician will wipe down any areas with which they had contact. This includes equipment and door handles.
  • Distancing Efforts: Effective 3/17/20, our office will be closed to minimize face-to-face contact. We will remain available by phone to handle scheduling and payment options.

At Gene's Heating & Cooling, we value your peace of mind. We understand the current situation may be more concerning for some of our clients than it is for others. If you would prefer, we’re happy to reschedule any preexisting appointments. To do so, please call us at 715.568.2455.

24 Hour Emergency Service!
Call 715.568.2455 or Fill Out Our Online Form
ADDRESS:   1111 15th Avenue
Bloomer WI, 54724
HOURS:   Mon - Fri: 7:30AM - 4PM
PHONE:   715.568.2455
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24 Hour Emergency Service!
Call 715.568.2455 or,
Fill Out Our Online Form
ADDRESS:   1111 15th Avenue • Bloomer WI, 54724
HOURS:   Mon - Fri: 7:30AM - 4PM
PHONE:   715.568.2455
Connect With Us
 
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